Can I disable cart/checkout for a catalog-only store?
How to run a browse-only storefront or replace purchase actions with enquiries.
Docs1 min read
#FAQ
Documentation tagged "FAQ"
39 docs found
What can I actually customize in checkout?
Checkout customization depends on your Shopify plan and platform constraints.
Docs1 min read
Can I change the 'Continue shopping' link?
Point customers back to the most useful page after viewing cart.
Docs1 min read
Why isn't compare-at price showing?
Compare-at price only displays when Shopify considers the product 'on sale'.
Docs1 min read
How should I handle headings (H1/H2) for SEO?
Simple heading rules that keep pages clear for users and search engines.
Docs1 min read
How do I add unique content per product using metafields?
Use metafields to add per-product tabs, summaries, specs, or care info.
Docs1 min read
Why am I seeing 'missing translation' messages?
What it means, why it happens, and how to resolve it cleanly.
Docs1 min read
A feature broke after installing an app—what do I do?
Isolate the cause quickly and restore stability before tweaking.
Docs1 min read
Where should I put custom CSS?
Add styling changes in the safest place so updates stay manageable.
Docs1 min read
How do I add custom fonts safely?
Use Shopify-supported options first; if you must add fonts, do it cleanly.
Docs1 min read
How do I remove spacing between sections?
Use section spacing settings first; only use CSS overrides when needed.
Docs1 min read
Why isn't my announcement bar showing?
Common reasons the announcement bar is hidden and how to fix it.
Docs1 min read
Cart drawer issues (won't open, won't update, looks broken)
Most cart drawer problems are app conflicts, script errors, or duplicate cart components.
Docs2 min read
Why isn't my favicon showing?
Favicons are cached aggressively—here's how to confirm it's really updated.
Docs1 min read
Why aren't my filters showing (or showing the wrong options)?
Filters depend on Shopify setup, product data consistency, and theme configuration.
Docs1 min read
Image gallery issues (thumbnails, zoom, mobile swipe)
Most gallery issues come from mixed media ratios, missing images, or script conflicts.
Docs1 min read
How do I change products per row on collection pages?
Use theme settings to adjust grid density without breaking mobile UX.
Docs1 min read
Promo popups (not showing, showing too often, hurting UX)
How to configure popups so they convert without annoying customers.
Docs1 min read
Why doesn't quick shop work on mobile?
Mobile UX constraints and why some quick actions are desktop-first.
Docs1 min read
Recommended products not showing (or showing irrelevant items)
Recommendations depend on catalog data, availability, and how Shopify/app recommendations are generated.
Docs1 min read
Search issues (no results, slow, wrong products)
Search quality depends on product titles, tags/types, availability, and index behavior.
Docs2 min read
Size chart not showing (or showing the wrong chart)
Size charts usually depend on template placement, metafields, or assigned pages.
Docs1 min read
Why isn't the sticky header working?
Sticky behavior can be disabled by design in certain layouts to prevent UI issues.
Docs1 min read
Why aren't my swatches showing (or why do they look wrong)?
Swatches depend on consistent option names/values and the selected swatch mode.
Docs1 min read
Frequently Asked Questions
Quick answers to common setup, customization, and Shopify-related questions.
Docs2 min read
Why do my images look cropped in some sections?
How aspect ratios, section settings, and responsive layouts affect cropping.
Docs2 min read
What image sizes should I upload for best quality and speed?
Practical size guidance so images look sharp without bloating pages.
Docs1 min read
Why doesn't image zoom work (or looks blurry)?
Zoom requires high-resolution images and the right theme settings.
Docs1 min read
Why won't my video autoplay?
Autoplay rules, sound restrictions, and how to make video sections behave reliably.
Docs1 min read
Accessibility: what's supported and what's my responsibility?
Themes can be built accessibly, but your content and apps also matter.
Docs1 min read
Theme licensing: how many stores can I use it on?
Understand usage limits, staging stores, and client handover scenarios.
Docs1 min read
Privacy/cookies: what should I consider?
Cookies, analytics, consent banners, and what merchants should configure.
Docs1 min read
Refunds/exchanges: what's the policy?
Set clear expectations and direct customers to the right evaluation path.
Docs1 min read
Why is my theme slower after installing apps?
Apps can add scripts, network requests, and UI overlays that impact speed and conversion.
Docs3 min read
Do you support Online Store 2.0 features?
What OS 2.0 means for sections, templates, and app blocks.
Docs1 min read
How do I remove 'Powered by Shopify'?
Remove or replace footer text using Shopify's built-in language editor.
Docs1 min read
How do I transfer the theme to a new store?
What moves, what doesn't, and how to avoid losing settings.
Docs1 min read
How do I update the theme safely?
Update without losing changes: duplicate, compare, migrate settings, then publish.
Docs1 min read
How do I keep my custom code when updating?
Minimize custom edits, isolate changes, and merge intentionally.
Docs1 min read
