Search issues (no results, slow, wrong products)

If search feels "off", it's usually because of product data, index timing, or settings.

Checklist

• Are products available to the sales channel (Online Store)?
• Are you searching for a SKU that isn't included in storefront search?
• Are product titles too generic (e.g. "T-Shirt" for dozens of items)?
• Are key terms present in:
  • title
  • description
  • product type / tags (carefully)

Predictive search vs full results

If predictive search suggestions look wrong but the results page is right (or vice versa), confirm:

• you're editing the correct template/section
• your theme settings for search are consistent

Why search can feel slow

• too many scripts loading early (popups, tracking, heavy apps)
• large images or heavy headers blocking interaction
• third-party search apps with extra requests

Best practice for better search

• use clear product titles ("Brand + Model + Key attribute")
• standardise product types
• avoid tag chaos
• keep your top navigation and collection structure strong (so users don't rely on search alone)

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