Docs1 min readDecember 24, 2025
Why aren't my swatches showing (or why do they look wrong)?
Swatches depend on consistent option names/values and the selected swatch mode.
Swatches usually fail for one of three reasons: inconsistent variant naming, missing swatch mappings, or mixed product data.
Check option naming first (this catches most issues)
- Use one option name store-wide (e.g. Colour).
- Avoid multiple names for the same concept ("Color", "Shade", "Colourway").
Check option values
- Remove duplicates caused by spacing/case:
- "Navy" vs "navy" vs "Navy "
- Keep values human-friendly ("Off White" not "OFFWHITE_01").
Swatch mode issues
Depending on your theme/settings, swatches may be:
- colour-based (solid colours)
- image-based (patterns/textures)
- variant-image-based (uses the variant's first image)
If image swatches look wrong:
- confirm the swatch images are correctly assigned
- ensure variant images are clean and representative
Why swatches appear on some products but not others
Those products likely have:
- different option names
- missing option values
- incomplete variant configuration
Related articles
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