Troubleshooting & support

If something looks wrong, it's usually one of these.

"My homepage looks nothing like the demo"

• You may be using default content/settings
• Import your starter layout (if your theme provides one)
• Confirm you're editing the correct theme (unpublished vs published)

"My menu is missing"

• Set the menu in Header settings in the theme editor
• Confirm the menu exists in Online Store → Navigation

"Product images look cropped"

• Check image aspect ratio vs section/card ratio
• Keep ratios consistent within a grid

"Variant swatches aren't showing"

• Ensure option names are consistent (e.g. "Colour")
• Confirm swatches are enabled in theme settings
• Validate variant values are clean (no duplicates like "Navy " vs "Navy")

"An app widget disappeared"

• Re-add it as an app block in the theme editor
• Some apps require enabling in both product template and cart template

"The site feels slow"

• Reduce heavy media above the fold
• Compress images
• Limit the number of complex sections on the homepage

Getting help

When contacting support, include:

• Store URL
• Theme name + version (if available)
• A short screen recording of the issue
• The exact page/template affected
• Steps to reproduce